Sentiment analysis of customer feedback for service recovery using text mining and machine learning

Tag: Sentiment analysis of customer feedback for service recovery using text mining and machine learning

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Data Science
June 19, 2024

Sentiment analysis of customer feedback for service recovery using text mining and machine learning – Complete Phd and Masters Thesis

[ad_1] Introduction The advent of social media and online review platforms has led to an explosion of customer feedback that can be used to improve service quality. However, analyzing this vast amount of unstructured text…

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