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Introduction

Conflict is an inevitable part of human interaction, whether in personal relationships, workplaces, or other social settings. How individuals manage and resolve conflicts can have a significant impact on the outcomes and relationships involved. Emotional intelligence, defined as the ability to recognize, understand, and manage one’s own emotions and those of others, has been identified as a key factor in effective conflict resolution.

This thesis explores the role of emotional intelligence in conflict resolution, aiming to provide a comprehensive understanding of how emotional intelligence can influence the resolution of conflicts in various contexts. By examining the relationship between emotional intelligence and conflict resolution, this research seeks to contribute to the existing body of knowledge on this important topic.

Chapter 1: Introduction
1.1 Introduction
1.2 Background of study
1.3 Problem Statement
1.4 Objective of study
1.5 Limitation of study
1.6 Scope of study
1.7 Significance of study
1.8 Structure of the Thesis
1.9 Definition of terms

Chapter 2: Literature Review
2.1 Overview of emotional intelligence
2.2 Theoretical frameworks on emotional intelligence
2.3 Emotional intelligence and conflict resolution
2.4 Factors influencing conflict resolution
2.5 Emotional intelligence and communication
2.6 Emotional intelligence and leadership
2.7 Emotional intelligence and teamwork
2.8 Emotional intelligence interventions in conflict resolution
2.9 Critiques of emotional intelligence
2.10 Summary of literature review

Chapter 3: Research Methodology
3.1 Research design
3.2 Participants
3.3 Data collection methods
3.4 Data analysis techniques
3.5 Ethical considerations
3.6 Validity and reliability
3.7 Limitations of the research methodology
3.8 Research assumptions
3.9 Research questions
3.10 Hypotheses

Chapter 4: Discussion of Findings
4.1 Overview of data collected
4.2 Relationship between emotional intelligence and conflict resolution
4.3 Factors influencing emotional intelligence in conflict resolution
4.4 Implications for practice
4.5 Recommendations for future research
4.6 Conclusion

Chapter 5: Conclusion and Summary
5.1 Summary of key findings
5.2 Implications for theory and practice
5.3 Limitations of the study
5.4 Recommendations for further research
5.5 Conclusion

Thesis Overview

Conflict is a common occurrence in various aspects of human life, from interpersonal relationships to organizational settings. The ability to effectively manage and resolve conflicts is crucial for maintaining relationships and achieving successful outcomes. Emotional intelligence, which involves the ability to understand and manage emotions, has been found to play a significant role in conflict resolution. This thesis aims to explore the relationship between emotional intelligence and conflict resolution, providing insights into how emotional intelligence can influence conflict resolution processes.

The literature review section provides an overview of emotional intelligence, theoretical frameworks on emotional intelligence, and its relationship to conflict resolution. It also discusses factors influencing conflict resolution, the role of emotional intelligence in communication, leadership, and teamwork, as well as interventions using emotional intelligence in conflict resolution.

The research methodology chapter outlines the design of the study, participants, data collection methods, analysis techniques, ethical considerations, and validity and reliability of the research. It also discusses limitations, assumptions, research questions, and hypotheses guiding the study.

The discussion of findings section presents an analysis of the data collected, exploring the relationship between emotional intelligence and conflict resolution, factors influencing emotional intelligence in conflict resolution, and implications for practice. It also provides recommendations for future research and concludes the study.

In conclusion, this thesis contributes to the understanding of the role of emotional intelligence in conflict resolution and offers insights into how individuals can enhance their emotional intelligence skills to improve conflict resolution outcomes.

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