The Impact of Business Process Outsourcing on Organizational Competitiveness – Complete Phd and Masters Thesis

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Table of Contents

Chapter 1: Introduction
1.1 Background of the Study
1.2 Rationale for the Study
1.3 Aim and Objectives of the Study
1.4 Research Questions
1.5 Significance of the Study
1.6 Limitations of the Study
1.7 Scope of the Study

Chapter 2: Literature Review
2.1 Overview of Business Process Outsourcing
2.2 Theoretical Frameworks on Organizational Competitiveness
2.3 Previous Studies on the Impact of BPO on Organizational Competitiveness
2.4 Factors Influencing the Success of BPO
2.5 Challenges and Risks of BPO

Chapter 3: Research Methodology
3.1 Research Design
3.2 Data Collection Methods
3.3 Sampling Techniques
3.4 Data Analysis Techniques
3.5 Ethical Considerations

Chapter 4: Discussion of Findings
4.1 Analysis of Data
4.2 Comparison of Findings with Existing Literature
4.3 Implications of Findings for Organizational Competitiveness
4.4 Recommendations for Practice

Chapter 5: Conclusion and Summary
5.1 Recap of Findings
5.2 Conclusion of the Study
5.3 Contributions to Knowledge
5.4 Recommendations for Future Research

Brief Overview:

Business Process Outsourcing (BPO) is a practice in which an organization contracts out its non-core business functions to a third-party provider, with the aim of achieving cost savings, efficiency improvements, and strategic focus. The impact of BPO on organizational competitiveness has been a topic of interest for researchers and practitioners alike.

In this study, we aim to explore the effects of BPO on organizational competitiveness, considering factors such as cost reduction, operational efficiencies, and strategic alignment. We will review existing literature on the topic, analyze data collected from organizations that have implemented BPO, and provide recommendations for practice based on our findings.

By understanding the impact of BPO on organizational competitiveness, organizations can make informed decisions about whether to outsource certain business processes and how to do so effectively. This study contributes to the existing body of knowledge on BPO and provides practical insights for organizations looking to improve their competitiveness in the global marketplace.

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