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**Chapter 1: Introduction**
1.1 Introduction
1.2 Background of study
1.3 Problem Statement
1.4 Objective of study
1.5 Limitation of study
1.6 Scope of study
1.7 Significance of study
1.8 Structure of the Thesis
1.9 Definition of terms

**Chapter 2: Literature Review**
2.1 Introduction to Chatbot development for IT support
2.2 Natural Language Processing in Chatbot development
2.3 Knowledge Bases for Chatbots
2.4 Previous Chatbot development for IT support studies
2.5 Benefits of using Chatbots in IT support
2.6 Challenges in Chatbot development for IT support
2.7 Successful case studies of Chatbots in IT support
2.8 Comparison of different Chatbot platforms and technologies
2.9 Future trends in Chatbot development for IT support
2.10 Summary of Literature Review

**Chapter 3: Research Methodology**
3.1 Introduction to Research Methodology
3.2 Research Design
3.3 Data Collection Methods
3.4 Sample Selection
3.5 Data Analysis Techniques
3.6 Research Ethics
3.7 Study Limitations
3.8 Data Validation
3.9 Research Instrumentation
3.10 Summary of Research Methodology

**Chapter 4: Discussion of Findings**
4.1 Introduction to Discussion of Findings
4.2 Analysis of data collected
4.3 Interpretation of results
4.4 Comparison with existing literature
4.5 Implications for practice
4.6 Recommendations for future research
4.7 Limitations of the study
4.8 Conclusion of the findings

**Chapter 5: Conclusion and Summary**
5.1 Summary of the Thesis
5.2 Conclusion of the Study
5.3 Contribution to Knowledge
5.4 Practical Implications
5.5 Recommendations for Implementation
5.6 Future Research Directions

**Thesis Overview:**
The development of Chatbots for IT support using natural language processing and knowledge bases has gained significant attention in recent years due to its potential to enhance user experience, reduce workload on human IT support teams, and provide instant responses to common IT queries. This thesis aims to explore the current state of Chatbot development in the context of IT support, focusing on the use of natural language processing and knowledge bases to improve the efficiency and effectiveness of Chatbots.

The literature review will provide a comprehensive overview of existing research on Chatbot development for IT support, covering topics such as the use of natural language processing, knowledge bases, benefits, challenges, case studies, and future trends in the field. The research methodology section will outline the design, data collection methods, sample selection, and data analysis techniques used in the study.

The discussion of findings will present the analysis and interpretation of the data collected, comparing results with existing literature, discussing implications for practice, providing recommendations for future research, and highlighting any limitations of the study. The conclusion and summary chapter will summarize the thesis, discuss the contribution to knowledge, practical implications, recommendations for implementation, and suggestions for future research directions in the field of Chatbot development for IT support using natural language processing and knowledge bases.

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